• Exceptional communication skills, with extensive experience communicating professionally in local language and English
• Strong performer that takes initiative
• Has a proven track record of managing and completing tasks diligently
• Highly responsive and organized in ongoing communication with executive-level workshop staff/instructors
• Able to design processes and procedures to be implemented in daily workflow

• Experience in digital media, entertainment, entrepreneurship, business
• Network of relevant industry professionals to help source workshop staff and instructors
• Experience planning and executing events from start to finish
• Financial experience is preferred

SUMMARY OF LIVE ONLINE OPERATIONS LEAD RESPONSIBILITIES:
Program Performance Analysis

• Oversees collection and reporting of data surrounding project performance utilizing global, regional and local input surveys
• Coordinate post-workshop debriefs
• Recommendations for program optimizations/adjustments
• Identifying trends within the data to help guide direction of current and future programs

• Managing the financial performance and profitability of the initiative
• Financial tracking, project profitability reports in conjunction with accounting
• Oversee the budget of the entire engagement
• Ensure invoicing and billing are coded accordingly and hitting the right account
• Working with SalesForce admins to create necessary budget codes
• Manage the financial report for the engagement including how CreatorUp is tracking against proposed budget, where overspend is happening, and opportunities to streamline the budget
• Manage all questions around contractor and employee invoicing and coordinate with accounting to ensure timely payment

Program Management Support

• Assist Global Assoc. Director with managing local market workshop planning and rollout
• Monitor registration and completion via Intellum platform
• Share registration/completion numbers with local teams
• Attend meetings
• Attend workshops to assist with execution
• Monitor instructor training progress